Containers 5. Automated tests 6. Project artifacts – documentation, procedures, etc. 7. Application configuration files 8. This also includes pre-production and build processes 9. Tools iv. 2014 State of DevOps eliminates “worked on my machine” 3. Package the application to enable repeatable installation and configuration into an environment 4. Environments can be more production-like in a consistent and repeatable Bring in whatever help is needed to resolve the problem iii. Prioritize organizational/team goals over individual goals 1. The value stream is a working application, not just working people iv. Later

ESTABLISH A JUST, LEARNING CULTURE i. Unjust responses to incidents 1. Impede safety 2. Promote fear over mindfulness 3. Create bureaucracy rather than carefulness 4. Cultivate secrecy, evasion, and self-protection source code repository is powerful way to share local discoveries to the entire organization 1. Configuration standards for libraries, infrastructure, and environments 2. Deployment tools 3. Testing standards and analysis tools 6. Tutorials and standards ii. Google – Single repository with over 1B files and over 2B SLOC, over 25K engineers for every Google property d. SPREAD KNOWLEDGE BY USING AUTOMATED TESTS

was frustrated that it took so much time to get my products into production.  Thought I would get over there fix “their” problems.  Discovered, multiple teams involved in snowflake environment support Code  Turned over repeatable and automatable tasks to the product team wherever possible. Control our destiny  Started to engineer solutions for issues related to product configuration and deployment

engineers to track what they need to track, at the drop of a hat, without requiring time-sucking configuration changes or complicated processes.” iv. 2015 State of DevOps Report – high performers had MTTR DISTRIBUTION i. Many operational data sets are non-Gaussian (Bell curve) so standard deviations will likely over or under alertd. USING ANOMALY DETECTION TECHNIQUES i. Anomaly detection is “the search for items

intangible, latent capabilities—potential that is, for the moment, hidden.  The EA asset evolves over time through incremental investments.  Managing the EA asset is an art, just as all strategic management The economics of software development have changed: Changed in a way that now favors “building” over “buying.” There are now ways of custom-developing systems that preserve many of the advantages of assembling best-practice frameworks with continuous user feedback and then continuing to adapt the system over time as the business changes versus buying an undefined stream of future services from a vendor who

comprehend. We usually think of ourselves as sitting in the driver’s seat, with ultimate control over the decisions we make and the direction our life takes; but alas, this perception has more to do that tells us how much things are worth. Rather, we focus on the relative advantage of one thing over another, and estimate value accordingly” o “we not only tend to compare things with one another but easy to reestablish”  Experiment: Daycare Late Pickup Policy Agile tie-in: Customer collaboration over contract negotiation, monetary bonuses vs. recognition and appreciation The Problem of Procrastination

Outcomes: We must replace the notion of requirement with that of a desired outcome. What gets tossed over the wall for the team to solve should not be a set of requirements: it should be an objective, an strangler pattern, we would develop a new system on the modernized architecture and then move the users over to it. The problem is that the users cannot begin using the new system until its capabilities at

help for Clients so that they can pay San Antonio Spurs 13/20 in 1st place -Players who have “gotten over themselves” The Most Important move: See Others motivations

establish their full scope, requirements, and design at the start, but assumes that these will change over time. Even so, the program must maintain a big picture, long-term view and focus on the next six-month

named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days