all about? What did I learn? Service Workers: The Practical Bits by Patrick Meenan (Google) @patmeenan http://www.slideshare.net/patrickmeenan/service-workers-for-performance  They are effectively

The Principles of Continual Learning and Experimentation 37 i. culture of fear and low trust 1. workers who make mistakes are punished 2. those who make suggestions or point out problems are viewed as discover greatness in their daily work. In other words, creating greatness requires both leaders and workers, each of whom are mutually dependent upon each other. 3. Leaders must elevate the value of learning

spend will bring a return of much more than a dollar?  What is the value of telling knowledge workers to follow a plan when you are hiring them to use their brains to figure out how to do things best

describing, making them almost inevitable.  Respect for skill: Your new IT workforce will respect co-workers who have impressive technical skills, and will have little respect for people who don’t. Skill is

Faults & errors 10. Circuit breaker trips 11. Delays 12. Backup success/failure d. USE TELEMETRY TO GUIDE PROBLEM-SOLVING i. Don’t practice “Mean Time until Declared Innocent” – culture of blame encourages