Institutionalize rituals to increase safety, continuous improvement, and learning ii. Create mechanism to rapidly spread learning throughout the organization 2. Ch. 19 – Enable and Inject Learning into – meeting to examine “mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision- making process of individuals proximate to the failure.” – John Allspaw ii. Blameless

production-ready services (Hand-Off Readiness Review, HRR) ii. Operations has a service handback mechanism to the development team when production services become fragile 5. Ch. 17 – Integrate Hypothesis-Driven

production-like environment ii. Don’t just document the environment specifications 1. Create a common build mechanism to create it on demand 2. Codified in automated environment build process iii. Environments will