not a unicorn, 1000 deploys per/second not feasible.  History – How I Got Here?  Contentious relationship existed between development and operations.  Left development because I was frustrated that and deployment  Built a strong relationship with development (built empathy)  Development began to see operational issues, and usability problems  The relationship is less adversarial and more supportive

that we can know the risks in advance, and that we have a way to (try to) control them.  The relationship between uncertainty, risk, and change is far too complicated for such control when delivering